Questions & answers
The things people ask us most. If yours is not here, write to us — a real person answers.
Can I return a rug?
Yes — 10 days from delivery, unused, in the original packing. We arrange the pickup. Custom-made pieces are the one exception. Details on Returns & refunds.
How long is delivery?
Free across India: 5–7 working days to the metros and 7–10 elsewhere. See Shipping & delivery.
Do you make custom sizes?
Yes — customise a rug that offers it, or design your own from a photo. We send a quote first; a 10 % advance confirms it and the balance is due on delivery. Your quote carries the lead time for the piece you have chosen.
Is there a GST invoice?
Yes, for every order — on your order page under Your orders once it is delivered, and linked from the delivery email. Ordered as a guest? Reply to the delivery email, or write to care@rugcorner.in with your order number, and we send it.
How do I track my order?
You get a tracking link by email when it ships. Signed in, open the order under Your orders. If you ticked the WhatsApp box at checkout, the updates come there too.
Can I pay cash on delivery?
Yes, on ready-made pieces, across India. Choose it at checkout and pay the courier when the parcel arrives. Custom orders are confirmed by a 10 % advance instead. Online payment is through Razorpay — UPI, cards, netbanking, wallets.
How do WhatsApp updates work?
Tick the box at checkout and that order’s updates come to your number on WhatsApp. Offers on WhatsApp are a separate switch on your account page. Reply STOP to any message and every WhatsApp message from Rug Store stops — offers and order updates; tick the box on a later order to get its updates again. More in the privacy policy.
How do I unsubscribe?
Every marketing email has an unsubscribe link at the bottom — one click, no sign-in. On WhatsApp, reply STOP — that stops offers and order updates alike. Emails about your orders keep coming; those are not marketing.
Do you deliver outside India?
Not yet. If you would like us to, tell us — we will let you know when we do.
Questions? Write to care@rugcorner.in.